TRAINYOUCAN - BOOKINGS - FORUM Members - HELPDESK - JOBS - YOUTUBE BLOG - FACEBOOK
Knowledgebase
TRAINYOUCAN helpdesk@tuct.co.za > TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za T.0318115749 C.07877017245 C.0825507946 > Knowledgebase

Search help:


Hidden Cost - Extension or Re-Assessment FEES!

Solution Ha Ha - we TRAINYOUCAN - not TRAIN-YOU-RIP-OFF

-NO hidden Cost!
-FREE Extensions up to 18 months and might even accommodate you after this period depending on the programme and SETA requirements.
-NO re-assessment fees.

* * *GENERAL QUERIES * * *

-My elearning login expires after 3 months? Yes, that’s true and we will gladly extend your access. The system by default only allow 3 months access for security reasons. (spamming) Just log a ticket with your details and we will gladly extend your access.

-One of your adverts say I only get 6 months access? We appologise if you seen a old advert, but our new policy states that we provide support up to 18 months after the course at NO COST!

-I enrolled for elearning, can I attend your workshops? YES, and the COFFEE IS on the house! We might even give you a full refund for classroom training!

-I can't make Friday's workshop? Call us and see how we can accommodate you.

-I work till late - is there any support? We work on a telephone routing system, so if we answer the call at 11pm, then it means we happy to assist you where we can.

-Do I get discount for enrolling in more courses? Yes, of course! Kindly just ensure you mention to our accounts that YOU WANT DISCOUNT! We appologise if we did not calculate your invoice correctly.

-What happens if I lost my Certificate? Forward us your request and we will post you a copy FREE OF CHARGE! NO HIDDEN COST!

-I need help with the SETA Registration? Not a problem, we will ALWAYS assist members. (Enrol for one course and you automatically becomes a member)

-I need help 5 years later - will you help me? As long as you a member, we will gladly assist. NO CHARGE!

-I only get feedback a day later? We appologise if you don’t answer specialised queries same day. Some of our senior advisors is only available early in the morning or late afternoon. We do however monitor all helpdesk queries and the response time of each queries. Kindly ensure that you received the ticket number that will ensure you queries in flagged for priority response.

* * * OK, SO WHAT'S THE CATCH? * * *

Up to 60% of our bookings comes from referrals! We disappoint you, we loose up to 18 future customers.
 
Was this article helpful? yes / no
Article details
Article ID: 18
Category: ACCREDITATION
Views: 650
Rating (Votes): Article rated 4.8/5.0 (17)

 
« Go back