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TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za T.0318115749 T.0867227014 C.0825507946
TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za > TRAINYOUCAN Helpdesk info@trainyoucansupport.co.za T.0318115749 T.0867227014 C.0825507946
 

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IMPORTANT NOTICE!!!!!!! PLEASE READ

This is a live feed from our helpdesk, both desktop and mobile friendly. Please refresh your browser to get the latest news and updates. Some computers only update the latest news once you refreshed once or twice your page.

You can either send us an email to info @ trainyoucan .co.za / .com or click above on the link to log a "Submit ticket" online. (It goes the same place.) 

SMS notification. If you received an SMS notification, follow the instructions on it. Alternatively click right top of this page on "View existing ticket' and enter the reference number on your SMS to view our correspondence online.


Self-help queries - use the search option on the top of this website.

You can use the self-help search option on the top of this website, for example:

Type in "certificates" or "lost my matric certificate" or "how to get my certificate" in the search bar above for instant help!


eLearning + Distance Learning SCAMS - WARNING!

Important SCAM notice to all learners.

Click here to read more.


ETDP SETA Letter - Explaining delays in certifying learners.

Click here to download this document


ETDP SETA Verification (56) : was Completed and Verified

Our ETDP SETA Verification (56) was approved by the verifier and in the process of registration and uploading.

WELL DONE EVERYONE!!!!!!!!!!! WHOOP WHOOP

NOTE: Process that will follow:

  1. The original documents from the verification will be courier to JHB, Head Office with all signatures and names on within the next working day by priority. 
  2. Once received, they will allow us access to upload your detail into their database. (We work hard, so this will not take longer than one day.)
  3. Once completed, the ETDP SETA Head Office will confirm our uploads with the original documents. 
  4. On completion and verification by the ETDP SETA Head Office in JHB, the SOR - "Statement of Results" will be issues the next day that we will receive electronically. This we will import to our helpdesk and all learners will receive and automated SMS and email notifications.
  5. You will receive your SOR immediately available for downloading. Read the SMS and email on the process to follow, reply to schedule your Certificate for Printing (2 days notice required) or reply with your postal address that we can send your Original Certificate to you by tracking system. Not only will we send this registered by post, but also email you the tracking number - AT NO COST ON THE FIRST REQUEST.

NOTICE: We do not delay, so for if there are any delay in the process, then it is from the SETA, not us.


ETDP SETA Verification (57) : 31st of March planned.

Our next ETDP SETA Verification (57) : 31st of March planned has open. Any files that was received during this period and found competent will be included in this SETA verification.

All files received must still follow the process below before we can present this to the SETA.

  1. Assessment until found competent. If not, the helpdesk and email the learner direct with the corrections needed.
  2. Complete Assessment report for each POE that takes average 2 hours to complete per file.
  3. Upload in our administration system and registration.
  4. Send for internal moderation. (Externally.)
  5. Preparation for SETA verification per the different unit standards.
  6. Final SETA Verification that takes a full day audit.

NOTE: learner will be notified by SMS and email when:

  1. When we receive their physical POE in our ETQA offices.
  2. When the assessment was completed + follow-up responses.
  3. When the file was send for moderation.
  4. When the SETA approved the POE during verification.
  5. When your SOR was received from the ETDP SETA.
  6. When your Certificate is ready for collection.

Our process is fully automated. Each SMS will also contain the link and reference number to our correspondence that can also be viewed in our helpdesk.


GUIDELINES WHEN REGISTERING ASSESSORS AND MODERATORS WITH THE DIFFERENT SETAs

Download this PDF document here.

 


New Training Provider Registrations with DHET

The DHET propose with the draft NQF bill in November 2016 that all Training Providers must register with DHET and the SETA. The registration through DHET is a new requirement.

Application forms are obtainable on the DHET website; use the following links:

 

1.       http://www.dhet.gov.za/SitePages/DocForms.aspx (For Private Colleges -look under: 2008 Forms)

2.       http://www.dhet.gov.za/SitePages/UniversityEducation.aspx (For Private Higher Education Institutions - look under: Private Higher Education Institutions resources)

For more information please contact:

Dr S Lloyd

Tel: 012 312 5178/5081

Email: Lloyd.s@dhet.gov.za

Dr M Buthelezi

Tel: 012 312 5672

 

Buthelezi.m@dhet.gov.za


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